Rider Information

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A rider must be 60 years or older living at a Naperville address. You must also be mobile enough to get in and out of a car on your own or with minimal assistance.

We only drive to medical appointments. This would include trips to the doctor, dentist, physical therapy, or any medical appointment. At this time, we are not able to give rides for grocery shopping or other errands.

Our boundary map is in the section just above this to see our full boundaries. We will take you to anywhere in Naperville and surrounding areas including the major hospitals and Hines VA.

RAN must have a New Rider Application on file prior to scheduling your first ride. You can find one at  or feel free to call the office at (331) 330-2257. We will be happy to mail one to you with a return envelope if that is easier.

RAN is 100% funded by Donations/Grants. Riders are encouraged to donate up to $12 for a round trip ride to their medical appointment, where the Volunteer RAN Driver waits for them, and then drives Riders back home. We do not turn anyone away if they are unable to donate.

We don’t have wheelchair accessible vehicles, so if you use a wheelchair, it must be a lightweight transport wheelchair and you must be able to transfer yourself into and out of the car.

Once you are approved as a RAN rider, you can call the office to request a ride at least one week ahead of your appointment. Some days get filled quickly so we ask that you call to schedule your ride as soon as you know you need it. Once we have you scheduled for a ride, your driver will call two days prior to confirm your ride. They will be calling from their personal phone so you must be able to answer or have a working voicemail set up. Without getting a confirmation from your driver, there may be a miscommunication in regard to your ride, so we ask that you make sure to answer your phone or be able to call your driver back.

The driver will stay in the waiting room or lobby during your medical appointment. That way, you are not waiting for someone to drive back to take you home. The exception to this is if you have an appointment that will last several hours. You may have a driver take you there and then have a different driver take you home at a specified time.

We are not insured to give people rides for procedures that require anesthesia such as colonoscopies. We offer rides for routine appointments only.

Yes, they can as long as they are also able to get in and out of the vehicle with minimal assistance.