Ride Assist Naperville
Ride Assist Naperville
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    • Home
    • Riders
    • Drivers
    • Donate
    • About
    • Events
    • Supporters
    • News
    • Media
    • Contact
  • Home
  • Riders
  • Drivers
  • Donate
  • About
  • Events
  • Supporters
  • News
  • Media
  • Contact

Rider Information

As a RAN passenger you:

Are escorted to your medical appointment* by a carefully screened, insured volunteer driver who wants to serve older adults. 


Receive dependable transportation to, during, and from medical and dental appointments, with a stop at the pharmacy, when needed. 


Have peace of mind and security that you are managing your own health care needs. 


Maintain your independence, alleviating the necessity of calling upon family members and caregivers. 


Will find RAN an affordable solution to your medical transportation concerns.  


* Excludes procedures/surgery where anesthesia is administered. 

Policies and Applications

New Rider Application (pdf)

Download

New Rider Application Word (docx)

Download

2023 Client Guidelines and Boundary Map (pdf)

Download

Frequently Asked Questions

Who is eligible to ride?

Is there a limit on where I can go?

Who is eligible to ride?

A rider must be 60 years or older living at a Naperville address. You must also be mobile enough to get in and out of a car on your own or with minimal assistance.

What rides are covered?

Is there a limit on where I can go?

Who is eligible to ride?

We only drive to medical appointments. This would include trips to the doctor, dentist, physical therapy, or any medical appointment. At this time, we are not able to give rides for grocery shopping or other errands.

Is there a limit on where I can go?

Is there a limit on where I can go?

Is there a limit on where I can go?

Our boundary map is in the section just above this to see our full boundaries. We will take you to anywhere in Naperville and surrounding areas including the major hospitals and Hines VA.

How do I sign up?

Can I use a wheelchair?

Is there a limit on where I can go?

RAN must have a New Rider Application on file prior to scheduling your first ride. You can find one at  or feel free to call the office at (331) 330-2257. We will be happy to mail one to you with a return envelope if that is easier.

What does it cost?

Can I use a wheelchair?

Can I use a wheelchair?

RAN is 100% funded by Donations/Grants. Riders are encouraged to donate up to $12 for a round trip ride to their medical appointment, where the Volunteer RAN Driver waits for them, and then drives Riders back home. We do not turn anyone away if they are unable to donate.

Can I use a wheelchair?

Can I use a wheelchair?

Can I use a wheelchair?

We don’t have wheelchair accessible vehicles, so if you use a wheelchair, it must be a lightweight transport wheelchair and you must be able to transfer yourself into and out of the car.

How do I schedule and confirm my ride requests?

I need a ride for a procedure that requires anesthesia, is that covered?

Do they wait for me or should I call for a ride home?

Once you are approved as a RAN rider, you can call the office to request a ride at least one week ahead of your appointment. Some days get filled quickly so we ask that you call to schedule your ride as soon as you know you need it. Once we have you scheduled for a ride, your driver will call two days prior to confirm your ride. They will be calling from their personal phone so you must be able to answer or have a working voicemail set up. Without getting a confirmation from your driver, there may be a miscommunication in regard to your ride, so we ask that you make sure to answer your phone or be able to call your driver back.

Do they wait for me or should I call for a ride home?

I need a ride for a procedure that requires anesthesia, is that covered?

Do they wait for me or should I call for a ride home?

The driver will stay in the waiting room or lobby during your medical appointment. That way, you are not waiting for someone to drive back to take you home. The exception to this is if you have an appointment that will last several hours. You may have a driver take you there and then have a different driver take you home at a specified time.

I need a ride for a procedure that requires anesthesia, is that covered?

I need a ride for a procedure that requires anesthesia, is that covered?

I need a ride for a procedure that requires anesthesia, is that covered?

We are not insured to give people rides for procedures that require anesthesia such as colonoscopies. We offer rides for routine appointments only.

Can my spouse or caregiver accompany me to my medical appointment?

Can my spouse or caregiver accompany me to my medical appointment?

I need a ride for a procedure that requires anesthesia, is that covered?

Yes, they can as long as they are also able to get in and out of the vehicle with minimal assistance.

Copyright © 2023 Ride Assist Naperville - All Rights Reserved.

Naperville Seniors in Action d/b/a Ride Assist Naperville: EIN 81-2276938

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